FAQs
FAQs
Important Notice
As always, your favorite products are available 24/7 on UltimateYouth.store, and our Live Chat artists are available to consult, provide guidance and answer your beauty questions. If you have any order-related questions, please click here to contact our Customer Care team.
Thank you for being part of our Ultimate Youth family.
Can’t find the answer you are looking for?
Contact our Customer Care representatives at 1-800-UYskin1 or Chat Live with us.
How do I check on an order I have placed?
If you have your order number, go to Track My Order page and input your order number to check the order status
If you are a registered Ultimate Youth customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 1-800-UYskin1 or Chat Live with us. For fastest service, please provide your order number when making inquiries.
Do you accept international orders?
We’re sorry, UltimateYouth.store is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.
Is it safe to use my credit card?
Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at 1-800-UYskin1. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.
Does anyone else see the information that I provide to Ultimate Youth?
We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.
SPAM filters and ISPs
Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Ultimate Youth Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Ultimate Youth Online will be accepted. If you have any questions, please contact us at 1-800-UYskin1.
If your provider is AOL:
1. Open the Email message.
2. Click “Add to Address” icon.
3. The name and Email address from the Email are pre-populated in the Add Contact pop-up.
Verify that the information in these fields is correct.
4. Click “Save".
If your provider is Yahoo:
1. Open the Email message.
2. Click the “Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.
If your provider is Hotmail:
1. Open the Email message.
2. Click “Save Address(es)" at the top of the message header.
If your provider is MSN:
1. Open the Email message.
2. Click “Save Addresses" on the right.
3. Select the check box next to the address you want to save.
You can also make changes to the contact information.
4. Click “Save".
What is your return/exchange policy?
If for any reason you are not completely satisfied with your Ultimate Youth Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Ultimate Youth products. More information about Returns and Exchanges.
Why is my favorite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Ultimate Youth Online Guides with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.
Where can I learn more about the Gone But Not Forgotten program?
For assistance with locating an Ultimate Youth product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-UYskin1 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.
Please note that a search may only be initiated for products within Ultimate Youth 's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.
If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800-UYskin1 between 9am and 4pm EST, Monday through Friday.
Can you send me samples?
Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is Ultimate Youth Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Ultimate Youth Guide, we invite you to email our Ultimate Youth Online Guides.
Catalog Request
We’re sorry, Ultimate Youth does not currently produce a product catalog. However, if you would like to view the complete selection of Ultimate Youth products or shop online, you may do so right here. If you have questions about any of the Ultimate Youth products you see, we invite you to contact an Online Ultimate Youth Guide. Ultimate Youth Online Guides can assist you in your product selections.
How do I know what is right for me?
Click on our Ultimate Youth Online Guide link for all your beauty-related questions and needs and an Online Ultimate Youth Guide will be happy to assist you.
Animal Testing
Ultimate Youth has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read More
Where can I buy Ultimate Youth Products?
Only U.S. & Canada residents may buy Ultimate Youth products online at UYskincareshop. To locate a store near you in the U.S. and Canada, click here for our Store Locator. Where Local Inventory information is available and inventory is in stock, we will match the price shown on UYskincareshop at our Ultimate Youth stores at the time of purchase.